Talk to the Tern team

Email hello@tern.example.com for check setup, alert routing, a problem with the app or a question about Tern. Include your account email, the check name and the time of any unexpected result, with its time zone. We reply within one working day.

For invoices, plan changes and refund requests, use billing@tern.example.com. Include your account email and invoice reference. Never send passwords, API tokens or full card details. Support replies are handled during working hours in Leeds, UK.