Refunds

This sample policy is dated September 1, 2026 and applies to the fictional Tern product. Checkout links in this demonstration are placeholders and take no payments. A real business should confirm these rules against its contracts and applicable consumer rights before using them.

Monthly subscriptions

Monthly plans are not refunded for part months. Cancel renewal in account settings before the next charge, and the paid plan remains available until the end of the current billing period. Canceling stops future renewal; it does not remove the account immediately.

Recurring extra-check packs follow the same monthly rule. Reduce the number of checks to the capacity that will remain before removing a pack. If a charge appears to be duplicated or incorrect, contact us so we can investigate it separately from an ordinary cancellation.

Yearly subscriptions

Yearly plans are refundable within 30 days of the charge, including a yearly renewal charge. Email billing@tern.example.com within that period with your account email and invoice reference. Under this sample policy, an eligible request receives a full refund of the yearly plan charge.

After 30 days, cancel renewal to prevent the next yearly charge. The paid plan remains active until its current period ends, and we do not provide a part-year refund under this sample rule. Rights provided by applicable law still apply.

One-off add-ons

One-off add-ons are refundable if unused. An SMS credit pack is unused when none of its 500 credits have been spent. Credits never expire, but a partially used pack is not eligible for an unused-item refund under this policy.

A setup call is unused until the 90-minute session begins. You may request a refund before then, including if you decide the call is no longer needed. Email us early if you need to change the appointment so we can offer the time to another team. Completed calls are not refunded under the unused-item rule.

Requesting and receiving a refund

Send requests to billing@tern.example.com. Include the invoice reference and the item you want refunded. Do not send a full card number, password or API token. We reply within one working day and tell you whether we need more information.

Approved refunds return to the original payment method through your payment provider. The time before the credit appears depends on that provider and your bank; we confirm when the refund has been submitted. A refund of a subscription ends its paid entitlement, so export any history you need before the change. We explain the effective date and remaining account limits in our reply.