Version 2.10
Escalation policies
Business accounts can route unacknowledged incidents to a backup contact.
New
- Added timed escalation steps on Business.
Improved
- Rota previews show the primary and backup contacts together.
Fixed
- Fixed acknowledgments arriving during a rota handover.
Choose who receives the first alert and how long Tern should wait for an acknowledgment. If the delay passes, the next step notifies your backup.
Test the policy with both contacts before you use it overnight. Quiet hours for routine messages do not block incident escalation.